Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of products and services provided by Hangzhou Golden Lily Non-woven Cloth Co., Ltd. ("Company", "we", "us", or "our"). By accessing or using our products and services, you agree to be bound by these Terms.

These Terms constitute a legally binding agreement between you and Hangzhou Golden Lily Non-woven Cloth Co., Ltd., a high-tech enterprise specializing in the manufacturing and development of non-woven fabrics since 2001.

2. Product Information

All products offered by our Company are manufactured according to industry standards. We maintain 8 production lines with an annual capacity of 10,000 tons, capable of producing non-woven fabrics with a maximum width of 3.2 meters and weight range of 15-150g/m².

While we strive to ensure all product information is accurate, we reserve the right to modify specifications without prior notice. Colors displayed on our website may vary slightly from actual products due to digital display variations.

Our raw materials include polyester staple fiber, recycled polyester staple fiber, ES composite staple fiber, nylon staple fiber, and PLA, processed using imported machinery including German Trutzschler opening machines, Spinnbau carding machines, and Ramisch and Kusters hot-rolling machines.

3. Orders and Payment

All orders are subject to acceptance and availability. We reserve the right to refuse any order without stating reasons.

Payment terms will be specified in our quotation or invoice. Unless otherwise agreed in writing, payment must be received in full before shipment of goods.

For custom orders, a non-refundable deposit may be required. Prices are exclusive of taxes, duties, and shipping costs unless explicitly stated otherwise.

4. Shipping and Delivery

Delivery times are estimates only and commence from the date of order confirmation. We are not liable for any delays in delivery caused by circumstances beyond our reasonable control.

Risk of loss or damage to products passes to you upon delivery to the carrier. It is your responsibility to inspect goods upon receipt and report any damages or discrepancies within 48 hours.

International customers are responsible for all import duties, taxes, and customs clearance fees applicable in the destination country.

5. Product Quality and Warranty

We warrant that our products will conform to the specifications agreed upon at the time of order. This warranty is valid for a period of 30 days from the date of delivery.

Our quality control team, consisting of 8 dedicated staff members, conducts rigorous testing on all products before shipment. However, due to the nature of non-woven materials, slight variations in color, texture, and weight may occur within industry-standard tolerances.

This warranty does not cover damage resulting from improper handling, storage, or use of the products. Our liability is limited to replacement of defective products or refund of the purchase price, at our discretion.

6. Intellectual Property

All intellectual property rights related to our products, manufacturing processes, and technologies belong to Hangzhou Golden Lily Non-woven Cloth Co., Ltd. We hold more than 10 independent intellectual property rights and have been recognized as a "National High-Tech Enterprise" in 2020.

Any use of our intellectual property without prior written consent is strictly prohibited.

For custom-developed products, ownership of intellectual property rights will be determined by separate written agreement between the parties.

7. Confidentiality

Any technical, commercial, or other information disclosed between parties shall be treated as confidential. Neither party shall disclose such information to third parties without prior written consent.

This confidentiality obligation shall survive the termination of our business relationship.

Our company collaborates with Donghua University and Tianjin Polytechnic University in industry-academia research, and any shared information within these partnerships is governed by separate confidentiality agreements.

8. Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or related to your use of our products.

Our total liability for any claims under these Terms shall not exceed the amount paid by you for the products giving rise to such liability.

Some jurisdictions do not allow the exclusion or limitation of liability for certain types of damages, so some of the above limitations may not apply to you.

9. Termination

We reserve the right to terminate our business relationship with you at any time, with or without cause, upon written notice.

Upon termination, any outstanding orders may be fulfilled or canceled at our discretion.

Provisions of these Terms that by their nature should survive termination shall remain in effect after termination of our business relationship.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions.

Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Hangzhou, Zhejiang Province, China.

Before initiating any legal proceedings, parties agree to attempt in good faith to resolve the dispute through negotiation.

11. Amendments to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website or notification to you.

Your continued use of our products and services after such changes constitutes your acceptance of the modified Terms.

It is your responsibility to review these Terms periodically for changes.